1-Day Workshop Series

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English Topics
Cross-Cultural Skills Topics
Business Communication Skills Topics

 ．Organization of reports
 ．Report structure / Transition words
 ．Style of reports
 ．Report abstracts
 ．Describing findings / Report writing guide

 ．Introduction to presentation
 ．Signposting / Using your voice
 ．Dealing with questions
 ．Presenting with Persuasion / Repetition and emphasis
 ．Presenting visuals / Describing trends
 ．Mini-presentation

 ．Managing and discussion
 ．Giving and asking for opinions / Developing arguments
 ．Making suggestions
 ．Polite interruptions
 ．Checking understanding / Agreeing and disagreeing

 ．Phases of negotiation
 ．Discussions / Bargaining
 ．Clarifying
 ．Tentative language
 ．Negotiating tactics / Dialogue building

 ．Face to face with customers
 ．Customer care phone calls / Delivering care
 ．Understanding customer types
 ．Active listening / Clarifying problems
 ．Identifying solutions / Taking action

 ．Connecting calls
 ．Responding to incoming calls / Confirming booking
 ．Dealing with numbers and symbols
 ．Exchanging information
 ．Arranging a meeting

 ．Showing interest / Making a personal comment
 ．Thinking time and turn-taking
 ．Marking requests / Offering help
 ．In a restaurant / Describing food
 ．Dialogue building / Cross Cultural Areas

 ．Homonyms / Stress & Intonation 
 ．Rhythm and pacing
 ．Speech writing skills / Impromptu speeches
 ．Story telling / Picture descriptions / Eye contact and gestures
 ．Strategies for building up self-confidence

．Developing intercultural skills / Communicating effectively
．Becoming a better listener / Presenting across cultures
．Negotiating across cultures
．Managing diversity and creativity
．Understanding different taboos, customs and sensitive issues

 ．An introduction to China / An etiquette primer
 ．Chinese banquets, weddings, & holidays
 ．Mianzi (Face), gift giving & guanxi
 ．Business meetings & negotiation

 ．Introduction to Hong Kong
 ．The philosophy of inter-personal relationships
 ．Business etiquette in Hong Kong
 ．Hong Kong Chinese table manners
 ．Public holidays in Hong Kong, traditions, activities and the stories

 ．An introduction to China / An etiquette primer
 ．Chinese banquets, weddings, & holidays
 ．Gift giving & guanxi / Mianzi – Face
 ．Business meetings & negotiation
 ．Relationships & being a manager in China

 Hong Kong Business Culture
 for Mainlanders

 ．Introduction to Hong Kong
 ．The philosophy of inter-personal relationship
 ．Business etiquette in Hong Kong
 ．Hong Kong Chinese table manners
 ．Public holidays in Hong Kong, traditions, activities and the stories

 Influence of “One Belt, One Road”
 Construction on Hong Kong’s Economic
 Outlook
「一帶一路」建設對香港經濟前景的影響

 中國大陸文化面面觀

 ．History of Chinese culture
   中國文化歷史
 ．Confucius and the Culture Revolution
   孔子與文革
 ．Prolonged influence of the Culture Revolution
   文革的深遠影響
 ．Chinese social etiquette and customs
   中國人社交禮儀及習俗
 ．Chinese business & workplace culture
   中國大陸商務及職場文化
 ．Chinese sense of family
   中國人家庭觀念
 ．Chinese consumption behavior
   中國人消費行為
 ．Chinese values
   中國人價值觀 

 Political and Business Landscape of China
 中國政商概覽

 ．PRC administrative divisions
   中國行政區劃
 ．Top authorities and the Central Government
   中國最高權力機關與中央政府
 ．Government relationships
   政府關係
 ．Government responsibilities and roles in business
   政府的職責及其商業角色

 中國大陸社會保險體系 

 ．Category of social insurance system in China
   中國社會保險制度類別
 ．Medical insurance
   醫療保險
 ．Endowment insurance
   養老保險
 ．Employment injury insurance
   工傷保險
 ．Unemployment insurance
   失業保險
 ．Maternity insurance
   生育保險

 中國改革開放三十年 

 ．Reformed openness in China
   中國改革開放
 ．The reform of state-owned enterprises and its influence
   國有企業改革及其影響
 ．Disorder in the development of the economy
   經濟發展中的亂局
 ．Market reality
   市場現狀
 ．China economic outlook
   中國經濟展望

 SN1

 Effective Meeting Management

 ．Planning and preparing / Setting up meeting areas
 ．Electronic options / Meeting roles and responsibilities
 ．Being a good chairperson / Managing time and discussion
 ．Dealing with disruptions / Handling conflicts
 ．Keeping the meeting go on / Wrapping up

 Effective Communication Strategies

 ．Communication barriers / Para-verbal communication skills
 ．Non-verbal communication / Speaking like a STAR
 ．Communicating in a persuasive and effective way
 ．Listening skills / Asking good questions
 ．Mastering the art of conversation

 Delicate Interpersonal Skills

 ．Verbal and Non-verbal communication skills
 ．Making small talk and moving beyond
 ．Remembering names / Influencing skills
 ．Sharing your opinion / Making an impact

 Tactful Negotiation Skills

 ．Understanding negotiation / Laying the groundwork
 ．Exchanging information / Bargaining skills
 ．About mutual gains / Win-win situation
 ．Dealing with thorny issues / Narrowing down the gap
 ．Negotiating outside the boardroom

 ．Setting SMART goals / Prioritizing your time
 ．Planning wisely / Tackling procrastination
 ．Delegating made easy / Setting a ritual
 ．Meeting management / Alternatives to meeting

 Public Speaking with Confidence

 ．Identifying your audience / Organizing the program
 ．Fleshing it out / Putting it all together
 ．Overcoming nervousness / Gaining confidence
 ．Making your speech simple but impressive
 ．Questions and Answers

 Essential Basics of Body Language

 ．Communicating with body language
 ．Reading body language / Body language mistakes
 ．Gender differences / Non-verbal communication
 ．Facial expressions / Body language in business

 High Impact Presentation Skills

 ．Choosing your delivery approach
 ．Overcoming nervousness / Pacing your presentation
 ．Verbal and Non-verbal communications skills
 ．Presenting with greater impact / Inspiring the audience
 ．Pumping it up a notch  / Making a good last impression

 Essential Telephone Etiquette

 ．Aspects of telephone etiquette / Proper phone language
 ．Eliminating phone distractions / Inbound and Outbound calls
 ．Handling rude or angry callers / Handling interoffice calls
 ．Correcting poor telephone etiquette

 Business Etiquette for Success

 ．Understanding etiquette / Networking for success
 ．Meet and greet / Dining in style
 ．Business email etiquette / Telephone etiquette
 ．Dressing for success / International etiquette

 Handling a Difficult Customer

 ．Understanding different types of customers
 ．The right attitude starts with you
 ．Internal and external stress management
 ．Dealing with the customer over the phone and in person
 ．Sensitivity and scenarios of dealing with a difficult customer

 Selling to International Customers

 ．Culture, values and beliefs of customers of different nationalities
 ．Essential Do’s and Taboo’s with respect to customers of different nationalities.
 ．Implications of different customer body language and facial expressions
 ．Cross-selling techniques in response to different types of customers