EC Tailor-Made Curriculum on Property Management
The EC Tailor-Made Curriculum on Property Management is developed by the EC In-house Curriculum Team to provide tailor-made English and Mandarin modules for learners who work in the sector of Property Management. You can feel free to mix and match the course contents to enjoy the highest training flexibility!
Each individual module is composed of key language skills required for communicating effectively in English & Mandarin, and is tailor-made for learners who would like to focus on enhancing communication skills required for carrying out necessary duties of Property Management such as socializing with tenants and customers, handling problems and complaints, handling emergency situation inside a building / shopping mall, etc....
Training Formats:
On-site weekly class / Small workshop (1 Day or 2 Half Days)
Main Topics:
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Mandarin |
English |
|
PM1 - 介紹公司 PM2 - 寫字樓客戶服務 PM3 - 問路指引 PM4 - 商場客戶服務 (一) PM5 - 商場客戶服務 (二) PM6 - 處理投訴 PM7 - 電話客戶服務 PM8 - 突發情況處理（一） PM9 - 突發情況處理（二） |
PE1 - Talking about Your Company PE2 - Socializing with Tenants and Customers PE3 - Responding to Enquiries and Offering Assistance to Customers (I) PE4 - Responding to Enquiries and Offering Assistance to Customers (II) PE5 - Handling Problems and Complaints of Customers PE6 - Delivering Customer Service over the Phone PE7 - Handling Emergency Situations inside a Building / Shopping Mall |